If this is the case, try disabling the program while you are using the course, or contact your computer support department. Your computer may be running firewall software such as Zone Alarm to protect your computer against intrusions. When I try to access the site I get a message saying "You are not authorized to view this page" or "HTTP Error 403: Forbidden." What should I do?Ī. Connect to the Internet using AOL, then click the "Start" menu in the bottom left of the screen, and click "Internet Explorer." Use this browser to access the ServSafe Alcohol online course. You are most likely using the browser that comes with AOL. I am using AOL and am having trouble using the online course. If your computer is locked up and you cannot regain control, restart your computer. If this is not possible, restart your Web browser. Try exiting the course and logging on again. The course or Web site has crashed, is frozen, or does not seem to be responding. If you are connected to the Internet via a high-speed connection, such as a cable modem, DSL, ISDN, T1, LAN, etc., check with your manager or your Internet service provider, as there may be a problem with your connection. Also, if you are connecting to the Internet via a 56K dial-up modem, your actual connection speed may be less than 56K, and course performance may be degraded. You may be using an older computer or a slower Internet connection than is recommended. Check the specifications of your computer against our recommended technical specifications. The course or Web site runs slowly on my computer. Click here to read more about this problem. You may need to contact your manager or your computer manufacturer to find an updated driver for your sound card. To fix the problem, you will need to upgrade the driver for your sound card. A known incompatibility issue exists with Windows ® 95 and 98 and certain types of sound cards. To do this, contact your manager or computer manufacturer. If this does not work, check that your sound card is properly installed and that you have the correct drivers. Raise all of the volumes and make sure none of the "Mute" boxes are checked. If this still does not work, double-click the speaker icon on the bottom right corner to access the Volume Control panel. Make sure the "Mute" box is not checked, and raise the volume. If you are using a Windows ® computer, go to the bottom right corner of your computer and click once on the speaker icon. First, make sure your speakers are properly connected and that they are turned on. You should hear audio during the movies and for the feedback for the questions. While using the course I do not hear any audio. If this is the case, try disabling the pop-up blocker(s) while you are using the course. I can see the legal disclaimer at the beginning of the course, but after I click "Accept" the window closes and the course does not start. Finally, check to see if you have the latest version of Flash correctly installed by clicking here. You may also have a pop-up blocker(s) running, which must be disabled in order to use the course. If this is the case, try disabling the program while you are using the course. You may have a firewall program such as Zone Alarm installed on your machine for security protection. I get an error message when I try to start the course, or I am not able to start the course. Include as much detail as you can about your computer, operating system, Internet connection, and any error messages you may have encountered while attempting to use the course. Email or call the Service Center during standard business hours (Monday through Friday, 8:00 a.m.–6:30 p.m. My computer meets the recommended technical specifications, but I still can't get the course to load or function correctly. If you do not find the answer to your support question in this section, email or call the Service Center during standard business hours (Monday through Friday, 8:00 a.m.–6:30 p.m.
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